Contact Form
Thank you for visiting. This is a space to connect, ask questions, or share reflections inspired by our work. Whether you're curious about our programs, upcoming events, or wish to exchange thoughts on heartfulness, we welcome your message.
While we may not be able to reply to every note personally, each message is received with gratitude and read with care.
Thank you for connecting!
Complaints procedure
Complaints Policy
At Heartfulness, we take concerns and complaints seriously and see them as opportunities to learn, grow, and better embody our values of care and integrity. Feedback helps us review our processes, strengthen relationships, and put measures in place to prevent similar issues in the future.
What we mean by a complaint
A complaint is any expression of dissatisfaction about any aspect of Heartfulness, our programs, our communication, or the way you have been treated by us.
How to make a complaint (Stage 1)
If you are not satisfied with any part of our work, please let us know by contacting us in one of the following ways:
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Email us at: heartfulnessassociation@gmail.com
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Use the Contact Form on our website and select “Complaint” as the subject.
If you need support in submitting your complaint (for example, due to language or accessibility needs), please let us know and we will do our best to assist you.
Once we receive your complaint:
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We will log it and assign it to the most appropriate person to review.
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We will aim to acknowledge your complaint within 5 working days.
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We endeavour to provide a full response within 21 working days.
What happens next
When we receive your complaint, we will:
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Give your complaint a reference number.
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Carry out an appropriate investigation.
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Share our findings and any steps we will take to put things right and reduce the chance of it happening again.
We will communicate this to you in writing (usually by email).
If you are still not satisfied (Stage 2 – Escalation)
If you are not satisfied with the outcome of Stage 1, you may request that your complaint be reviewed by a senior member of the Heartfulness leadership team.
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Please reply to our original response and state that you would like to escalate your complaint.
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A senior leader will review the matter and we will aim to respond within a further 21 working days.
Exceptional circumstances
If your concern is complex and requires more time to investigate, we will write to you within 21 working days to explain the reason for the delay and give you an updated timeframe. In some cases, a full investigation may take up to an additional 30 working days.
Confidentiality
All complaints are handled with care and discretion. We will share information only with those who need it in order to understand, investigate, and resolve the issue.